Control Quality in Project Management
1. Understanding Control Quality
Control quality is the process of inspecting project deliverables to ensure they meet quality requirements. The goal is to produce a verified deliverable that aligns with customer expectations.
2. Key Aspects of Control Quality
- Ensuring project outputs are complete, correct, and meet customer expectations.
- Verifying that deliverables meet stakeholder-defined requirements.
- Using inspections, measurements, and testing to validate quality.
3. Inputs to Control Quality
- Project Deliverables: The completed work from execution phase.
- Project Management Plan: Includes quality management guidelines.
- Work Performance Data: Data gathered during project execution.
- Approved Change Requests: Ensure changes align with quality standards.
4. Tools & Techniques
- Inspection: Audits, walkthroughs, and peer reviews to validate deliverables.
- Checklists: Predefined lists to assess quality criteria.
- Statistical Sampling: Selecting a random subset to evaluate quality.
- Testing & Evaluations: Checking deliverables against set benchmarks.
- Control Charts: Monitoring process stability using upper and lower limits.
5. Example: Quality Control in a Phone Manufacturing Process
Consider a smartphone where the fingerprint sensor must unlock within 0.5 seconds. The quality control team tests multiple phones by measuring response times to verify compliance with this requirement.
6. Outputs of Control Quality
- Verified Deliverables: Deliverables meeting quality requirements.
- Quality Control Measurements: Assessments indicating adherence to quality standards.
- Change Requests: Addressing defects found during quality inspections.
7. Summary
Control quality ensures that project deliverables meet the predefined standards. The process involves inspections, testing, and statistical analysis to maintain quality compliance. By continuously monitoring quality, project managers enhance customer satisfaction and project success.
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