Customer Collaboration Over Contract Negotiations

Customer Collaboration Over Contract Negotiations

• Agile emphasizes customer collaboration over strict contract negotiations.
• Flexibility and accommodation are key in Agile projects.
• Strictly adhering to predefined terms can hinder progress.
• Changes should be welcomed rather than suppressed.
• A shared definition of done is crucial for alignment.
• Trust between teams and customers is essential for success.

Example:

Imagine a project where a customer initially requests a white-painted wall. Later, they ask to change it to off-white. A rigid contract might not allow this change, but Agile encourages accommodating such requests to meet customer needs.